Senior Microsoft 365 Administrator

Job Introduction

Position: Senior Microsoft 365 Administrator

Location: Hoddesdon (Onsite 5 days per week)

Pharmaron is a global CRO helping pharma and biotech companies bring new therapies to life. With over 25,000 employees worldwide across 23 locations in the US, UK and China, we support drug discovery through to manufacturing with fully integrated, high-quality services.

We’re proud of the impact we make and just last year, we supported over 780 discovery projects, 1,000+ CMC programmes, and 1,000+ clinical trials across all phases. Our teams are involved in everything from small molecules to biologics and gene therapies, and we work with more than 3,000 global customers. To learn more, visit www.pharmaron.com.

We are looking for a hands-on Senior Microsoft 365 Platform Engineer who can provide senior 3rd line support across Microsoft 365, Entra ID, Intune, endpoint management, Exchange Online, Teams, SharePoint, OneDrive, and device build processes. The successful candidate will be onsite 5 days per week and will play a key role in supporting a lean IT team with escalated incidents, service requests, endpoint issues, Microsoft 365 administration, documentation, audit evidence, and operational improvements.

This role would suit someone who enjoys being technically hands-on, takes ownership of complex issues, supports colleagues, improves processes, and is comfortable working in a regulated, ITIL/ISO-aligned environment.

Key responsibilities:

• Lead the administration, management, and optimization of Microsoft 365 services, ensuring adherence to organizational standards and best practices.
• Oversee migrations, updates, and optimizations within the Microsoft 365 environment, leveraging advanced PowerShell scripting and automation techniques.
• Serve as a subject matter expert (SME) for complex escalations and troubleshooting, providing expert guidance and resolution to technical challenges.
• Develop and document processes and procedures related to Microsoft 365 administration, ensuring consistency and efficiency in operations.
• Perform patch testing and management to all end user devices, ensuring the correct protocols have been followed.
• Collaborate cross-functionally to align Microsoft 365 initiatives with organizational goals and priorities, driving continuous improvement and innovation.
• Stay abreast of emerging trends and developments in Microsoft technologies, proactively identifying opportunities for enhancement and optimization.
• Actively participate in knowledge sharing and training initiatives, ensuring team members are equipped with the necessary skills and knowledge to excel in their roles.
• Monitor and maintain the security and compliance of Microsoft 365 services, implementing necessary controls and measures to mitigate risks.
• Provide technical expertise and support for Microsoft 365-related projects and initiatives, ensuring successful implementation and delivery.

Candidate Profile

• Bachelor's degree in computer science, information technology, or related field, or equivalent practical experience.
• Minimum of 5 years of experience working in a Microsoft environment, with a focus on Microsoft 365 administration.
• Extensive expertise in Microsoft 365 services, including Intune management, Exchange Online, SharePoint Online, and Teams.
• Proven experience in leading migrations, updates, and optimizations within the Microsoft 365 environment, utilizing PowerShell scripting and automation techniques.
• Strong understanding of modern enterprise architectures, identity and authentication services, and security and compliance principles.

• Excellent problem-solving skills and the ability to troubleshoot complex technical issues independently and collaboratively.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to a diverse stakeholder audience.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, or equivalent certifications are preferred.

Why Pharmaron?

Collaborative Culture: Thrive in our inclusive and collaborative environment, where teamwork and innovation go hand in hand. Here, your voice matters, and your contributions make a real impact. "Employees Number One" and "Clients Centered" are the core cultural values at Pharmaron. Our culture, which sets Pharmaron apart from other organizations, has evolved from our deep commitment to our employees, partners and collaborators.

How to Apply:

Ready to seize this incredible opportunity? Join us at Pharmaron and be part of a dynamic team driving innovation and excellence in biopharmaceutical research and development. Apply online today!

Pharmaron is a premier service provider for the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities and established a broad spectrum of research, development, and manufacturing service capabilities throughout the entire drug discovery, preclinical, and clinical development process across multiple therapeutic modalities, including small molecules, biologics, and CGT products. With over 25,000 employees and operations in the U.S., the U.K. and China. Pharmaron has an excellent track record in delivering R&D solutions to its partners in North America, Europe, Japan, and China.